Running a cytogenetic analysis lab requires uncompromised quality, best practice procedures, ASCP certified cytogenetic technologists, and most of all, great service with quick turn-around-time (TAT.)
Most of the considerations listed above are well-documented requirements from organizations such as government agencies, state boards, and industry associations. There is one very important consideration in running a cytogenetic analysis lab. However, that has no specific mandates behind it. In fact, it is not a requirement, yet when done well, it is the key to building a thriving, successful cytogenetics lab that is known for great results and is known for being a fantastic place to work. That all-important, and too often over-looked, quality, is great service and an inclusive culture.
Providing great service starts with a happy staff that feels respected, challenged, and valued. At Virtual Scientific, creating a culture where employees are committed to, and proud of, the work they do, ranks high on the list of priorities. It is important to provide opportunities for everyone to contribute.
Running a cytogenetic analysis lab requires a balanced approach toward managing technologists. On the one hand, it is critical to meet turn-around-times (TAT) and on the other, it is important to require cases not be rushed. Quality lab testing must always be the primary concern. It is extremely helpful when laboratory owners have held the role of cytogenetic technologist before. This allows them to be clear about expectations and enables them to identify challenges and intervene as needed.
The most productive teams thrive in positive environments where leadership cares about each employee’s personal needs. By building a rapport with your cytogenetic technologists, not only do you build loyalty and trust, but you can identify when outside issues may be affecting quality or volume of work production. The first step in alleviating these challenges from a business perspective is being aware that they are taking place.
When a problem does arise that is affecting productivity with one technologist, it is much easier to shift the work and cover your caseload if you have built a strong team with good morale. Leading by example is the best way to create good morale and encourage teamwork.
As you invest time and attention in your employees, consider creating a rewards system that promotes positivity and productivity. Enable your staff to share positive feedback on one another. Finally, be aware of compensation trends in the industry. With the shortage of qualified cytogenetic technologists today, you need to be competitive with your offers and consider annual increases for those that go above and beyond.
Download the Executive Summary: “Avoid These Pitfalls of Setting Up a Virtual Cytogenetic Testing Lab” to learn more about considerations in running a cytogenetic analysis lab.